Shipping Policy & Information

Where do we ship?

We ship anywhere in Singapore, Peninsular Malaysia and Thailand for orders made on our website.

If shipping to East Malaysia or other countries in the region, please be aware that orders are subject to customs/duties/taxes upon entering your country and are the responsibility of the recipient. Candy Express is not responsible for tariffs or fees that may be charged to you by customs. Overseas customers will be contacted directly by the carrier regarding the payment of these fees.

We ship Monday – Friday.

How long does it take to process an order?

For orders made via our website We typically need 24hours to pack and ship your order. There will be exceptions and we cannot guarantee shipping within this time frame. While we strive to ship quickly, we are currently experiencing a higher than expected volume of orders.

Please note: if your order requires ice packs AND is scheduled to ship on a Friday, we will hold your order until Monday in order to reduce the likelihood of your candy sitting on a mail carrier's truck or in a non-temperature controlled environment over the weekend.

Inventory

As you can see on our web site we carry a ton of different products. We try to keep a strategic inventory so that our candy remains fresh. Sometimes an item may not be in stock. If this happens we will contact you quickly and recommend a replacement if there is one available.

I have a deadline…HELP!

We cannot guarantee delivery dates, so we recommend that you leave plenty of time to prepare for your event. We are sometimes able to ship right away and will do our very best to help. When in doubt, give us a call, we’re here to help.

Lost / Damaged / Stolen Candy

Candy Express cannot be held responsible for candy that is stolen, damaged, or lost since after the candy leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you (we will help) with the delivery service when the package is marked delivered by delivery service. Candy Express will not honor any claims for items marked delivered by the delivery company. Candy Express will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery which is not controlled by Candy Express. During transit, some of your candy may break - this is just the nature of shipping and cannot be controlled by us. We are not responsible for broken candy. When you open candy that was correctly sent we cannot refund due to the product being exposed. Candy Express will not be able to refund you for candy where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed. Please be sure to send candy where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Leaving candy on your doorstep without you at home is not a good idea.

Information Accuracy

We try our best to maintain accurate information, images (colours not always exact and depends on your computer monitor, mobile device, etc), product pricing (which often change depending on manufacturer price changes), shipping costs, and descriptions (often will be updated and revised) on our web site. We cannot guarantee the accuracy or correctness of information but will do our best. Sometimes small errors may occur and we may need to cancel your order and will notify you via e-mail or via phone. We reserve the right to cancel any order for any reason.

Candy Express does not guarantee the amount of a particular colour, flavour, or shape in "assortments" of candy. The amountof each is decided at random.

You are visiting this site and assume all risk/responsibility for using this site. Candy Express disclaims all express and impliedwarranties. Candy Express is not responsible for omissions or errors.

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